Privacy statement
Introduction
Your personal information is very important to us. We pay great attention to their protection and thus respect your legal rights.
In order to provide you with the best possible service, we need some of your personal data.
What personal data do we store and use?
- The personal information we have received from you
This is data that you have transmitted to us yourself.
When you register on our website, for example, you give us your name, first name, address, gender, language, and contact details.
- Purchase data
With this information, we know what you are buying and what products your preferences are going to. We need this in the after-sales service if you no longer have your proof of purchase.
- Data received via the Internet
On one hand, we receive technical data: browser, IP address, data from your device, origin of visits to our website.
On the other hand, data concerning the use of our site: when our site is visited, how the pages are consulted, when a visit to our site ends.
Cookies also store certain data in your browser so that they can be used again during a subsequent visit.
With this data, the use of our website is optimized repeatedly.
Why do we collect your personal information?
- Use of our services
We need the information we request from you to fulfill our commitments for the services we provide.
Our services include for example promotions, orders, invoices, after-sales service, contests, surveys, ...
Your profile information is also important to prevent or detect abuse and fraud.
In addition, we are also legally obliged to keep some of this data for tax, warranty or any litigation purposes.
- Communication
Based on the information received from you, we can inform you via our Newsletters of your advantages, promotions, latest trends, new products, status of order and shipment information.
Who has access to your personal data?
Protecting your personal data has always been one of our priorities. This is why your data is processed within our company and is never transferred or sold to third parties. Only people who need your data for the specific services we offer have access to it.
In addition, transport companies, banks and law firms will have access to part of your personal data, for the processing of our services and certain files.
We have never sold and will never sell your data.
Where is your personal data stored?
Your data is stored with a host in Europe which respects security rules in accordance with European law.
How long is your personal information stored?
Your personal data will be deleted after 10 years of inactivity.
We store your purchase data for 7 years.
Of course, we must also take into account legal obligations in connection with invoicing, bankruptcies, litigation and others.
What are your rights?
Your personal information is very important to us. We pay great attention to protection and respect your rights under the law.
- You can request an overview of the personal data we have on you.
- You can correct them or delete irrelevant data.
- You can pass this information on to another party.
- You can request not to use your data for direct marketing. To do this, simply click on the link below our marketing emails or contact us via the contact details available below.
- You can object to a specific use of your data.
In order to use these rights, it is legally required to provide proof of your identity. We cannot let anyone else change your data.
Do you have any complaints regarding the processing of your personal data?
Contact us via the contact details below. If we cannot help you, you can always contact the Belgian data protection authority and lodge a complaint there.
How to contact us?
Do you have any questions or would like more information, contact us via
https://www.isaro.be/shop/gb/contact-us
Changes to this privacy statement?
Our services will continue to evolve. This is why we will regularly adapt this privacy statement and inform you of it correctly. Notwithstanding the fact that we will do our best to inform you of other adjustments, we request that you